How can I cancel a Bill Pay payment?

You can only cancel a Bill Pay payment if the payment status is listed as “Pending” in your bill payment history.

When using Bill Pay on the Mobile App, follow the instructions below to cancel a Bill Pay payment:

  1. On the bottom of the dashboard, tap Move Money 
  2. Tap Pay Bills to enter the Bill Pay page and tap   on the upper right corner
  3. Tap Payment History and locate the payment that you would like to cancel
  4. Tap Cancel this transaction to cancel the payment

Note: Bill Pay can only cancel a payment that’s in a pending status. Please contact the payee directly for handling cancellation of a payment that is in an in-progress or complete status

When using Bill Pay in Online Banking, follow the instructions below to cancel a Bill Pay payment:

  1. Sign in to Online Banking
  2. Select Move Money > Pay Bills > View Scheduled Payments and locate the select the payment that you would like to cancel
  3. Select Cancel this transaction to cancel the payment