Your Alipay transfer may be returned to your East West Bank account due to one or more of the following reasons.
- This is the first time your recipient is receiving an international transfer: As a result, their Alipay account may not have a designated linked bank account. Alipay will send a notification to the recipient asking them to choose a designated linked bank account. Your recipient will have 24 hours after your transfer submission to designate an account, if the recipient fails to complete this action, Alipay will cancel the request and return the funds.
- Alipay or the receiving bank may need to perform verifications that can take up to 72 hours: If the verification is not complete within 72 hours, Alipay will cancel the request and return the funds.
- Other issues, such as monthly or annual foreign exchange limits, incorrect instructions, etc. may also cause a transfer to fail: If Alipay is unable to complete your transfer request for any reason, Alipay will cancel the request and return the funds.
For questions related to returned Alipay transfers, please have your recipient contact Alipay customer service.