You can only cancel a Bill Pay payment if the payment status is listed as “Pending” in your bill payment history.
When using Bill Pay on the Mobile App, follow the instructions below to cancel a Bill Pay payment:
Note: Bill Pay can only cancel a payment that’s in a pending status. Please contact the payee directly for handling cancellation of a payment that is in an in-progress or complete status
When using Bill Pay in Online Banking, follow the instructions below to cancel a Bill Pay payment: