Why did I receive a failure message during the Instant Verification identity check?

As part of the identity verification process for Instant Verification, we do compare the First and Last Name, and Mobile Phone Number we have on record for you to the information provided by your other U.S. financial institution.

If the information is not a match, then you may encounter an identity check error.

In this case, you should contact your other U.S. Financial Institution to ensure that your name and mobile number on record are the same as what you have on record with us. 

Please note, differences such as a missing hyphen or a shortened version of a name (i.e., Mike vs. Michael) can result in a mismatch error.