Chat

IN THE APP

After login, go to Help Center & select Chat

OR THROUGH ONLINE BANKING

After login, click the chat option on the bottom right-hand corner of the page


Call us

USA

English, Mandarin, Cantonese and Spanish support

+1 833.468.8356

U.S. TIME (PST)

Monday - Friday: 6:00AM - 7:00PM

Saturday: 9:00AM - 5:00PM

China

Mandarin and English support

+86 400.842.3268

CHINA TIME (BEIJING)

Monday: 10:00AM - 6:00PM, 9:00PM - 12:00AM

Tuesday - Friday: 12:00AM - 6:00PM, 9:00PM - 12:00AM

Saturday: 12:00AM - 10:00AM

Hong Kong

Mandarin and English support

+ 852 800.906.787

HONG KONG STANDARD TIME

Monday: 10:00AM - 6:00PM, 9:00PM - 12:00AM

Tuesday - Friday: 12:00AM - 6:00PM, 9:00PM - 12:00AM

Saturday: 12:00AM - 10:00AM

Taiwan

Mandarin and English support

+886 00801.491.280

TAIWAN TIME (TAIPEI)

Monday: 10:00AM - 6:00PM, 9:00PM - 12:00AM

Tuesday - Friday: 12:00AM - 6:00PM, 9:00PM - 12:00AM

Saturday: 12:00AM - 10:00AM


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2023 Holiday Schedule
2023 Holiday Schedule

New Year’s Day

Monday

January 2, 2023

Martin Luther King, Jr. Day

Monday

January 16, 2023

Presidents' Day

Monday

February 20, 2023

Memorial Day

Monday

May 29, 2023

Juneteenth

Monday

June 19,2023

Independence Day

Tuesday

July 4, 2023

Labor Day

Monday

September 4, 2023

Indigenous Peoples' Day (Columbus Day)

Monday

October 9, 2023

Veterans Day

Saturday

November 11, 2023

Thanksgiving Day

Thursday

November 23, 2023

Christmas Day

Monday

December 25, 2023

New Year’s Day

Monday
January 2, 2023

Martin Luther King, Jr. Day

Monday
January 16, 2023

Presidents' Day

Monday
February 20, 2023

Memorial Day

Monday
May 29, 2023

Juneteenth

Monday
June 19,2023

Independence Day

Tuesday
July 4, 2023

Labor Day

Monday
September 4, 2023

Indigenous Peoples' Day (Columbus Day)

Monday
October 9, 2023

Veterans Day

Saturday
November 11, 2023

Thanksgiving Day

Thursday
November 23, 2023

Christmas Day

Monday
December 25, 2023