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After login, go to Help Center & select Chat

OR THROUGH ONLINE BANKING

After login, click the chat option on the bottom right-hand corner of the page


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USA

English, Mandarin, Cantonese and Spanish support

+1 833.468.8356

U.S. TIME (PST)

Monday - Friday: 6:00AM - 7:00PM

Saturday: 9:00AM - 5:00PM

China

Mandarin and English support

+86 400.842.3268

CHINA TIME (BEIJING)

Monday: 10:00AM - 6:00PM, 9:00PM - 12:00AM

Tuesday - Friday: 12:00AM - 6:00PM, 9:00PM - 12:00AM

Saturday: 12:00AM - 10:00AM

Hong Kong

Mandarin and English support

+ 852 800.906.787

HONG KONG STANDARD TIME

Monday: 10:00AM - 6:00PM, 9:00PM - 12:00AM

Tuesday - Friday: 12:00AM - 6:00PM, 9:00PM - 12:00AM

Saturday: 12:00AM - 10:00AM

Taiwan

Mandarin and English support

+886 00801.491.280

TAIWAN TIME (TAIPEI)

Monday: 10:00AM - 6:00PM, 9:00PM - 12:00AM

Tuesday - Friday: 12:00AM - 6:00PM, 9:00PM - 12:00AM

Saturday: 12:00AM - 10:00AM


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2022 Holiday Schedule
2022 Holiday Schedule

New Year’s Day

Saturday

January 1, 2022

Martin Luther King, Jr. Day

Monday

January 17, 2022

Presidents' Day

Monday

February 21, 2022

Memorial Day

Monday

May 30, 2022

Juneteenth*

Sunday

June 19,2022

Independence Day

Monday

July 4, 2022

Labor Day

Monday

September 5, 2022

Indigenous Peoples' Day (Columbus Day)

Monday

October 10, 2022

Veterans Day

Friday

November 11, 2022

Thanksgiving Day

Thursday

November 24, 2022

Christmas Day**

Sunday

December 25, 2022

New Year’s Day

Saturday
January 1, 2022

Martin Luther King, Jr. Day

Monday
January 17, 2022

Presidents' Day

Monday
February 21, 2022

Memorial Day

Monday
May 30, 2022

Juneteenth*

Sunday
June 19,2022

Independence Day

Monday
July 4, 2022

Labor Day

Monday
September 5, 2022

Indigenous Peoples' Day (Columbus Day)

Monday
October 10, 2022

Veterans Day

Friday
November 11, 2022

Thanksgiving Day

Thursday
November 24, 2022

Christmas Day**

Sunday
December 25, 2022

  *Bank will also be closed on Monday, June 20, 2022

**Bank will also be closed on Monday, December 26, 2022